ivoryspan - Privacy Policy

Introduction

ivoryspan is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect the data you provide when using our website and services.

By using our website or engaging our services, you consent to the practices described in this policy.

Information We Collect

We may collect and process the following types of information:

Contact Information: Name, email address, and postal address when you submit enquiries or register for our services.
Service Preferences: Information about your property requirements, budget range, and location preferences.
Communication Records: Records of correspondence between you and our team.
Technical Data: IP address, browser type, operating system, and browsing behaviour when you visit our website.
Cookie Data: Information collected through cookies and similar technologies (see our Cookie Policy).

How We Use Your Information

We use the information we collect for the following purposes:

To provide and improve our property consultation services
To respond to your enquiries and communicate about our services
To match you with suitable property opportunities
To send service updates and relevant information (with your consent)
To analyse website usage and improve user experience
To comply with legal obligations

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Contract Performance: Processing necessary to fulfil our service agreements with you.
Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services.
Consent: Where you have provided explicit consent for specific processing activities.
Legal Obligation: Processing required to comply with applicable laws and regulations.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Generally, this means:

Active client data: Duration of our business relationship plus six years
Enquiry data: Two years from last contact
Marketing data: Until you withdraw consent

Data Sharing

We do not sell your personal information. We may share your data with:

Property owners and landlords (with your consent, to facilitate viewings and negotiations)
Service providers who assist our operations (under strict data protection agreements)
Legal and regulatory authorities when required by law

Your Rights

Under data protection legislation, you have the following rights:

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure (right to be forgotten)
Right to restrict processing
Right to data portability
Right to object to processing
Rights related to automated decision-making

To exercise any of these rights, please contact us at [email protected]

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include secure data storage, access controls, and regular security assessments.

International Transfers

Your data is primarily processed within the United Kingdom. If any transfer outside the UK is necessary, we ensure appropriate safeguards are in place in compliance with data protection regulations.

Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated through our website. We encourage you to review this policy regularly.

Contact Us

For questions about this Privacy Policy or our data practices, please contact:

ivoryspan
14 Exchange Street East
Liverpool, L2 3PH
United Kingdom
Email: [email protected]

Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated. Visit ico.org.uk for more information.